Returns policy

30 DAY RETURNS POLICY

We want you to always love shopping online with Isle of Summer, therefore we are happy to offer refunds, exchanges or store credits under the following conditions:

  1. Your return is initiated within 30 days of placing your order. 
  2. Your return is posted to us within 5 days of return being approved. 
  3. Items must be returned in original condition (unworn, unwashed, undamaged, free from any smells or make-up marks). 
  4. Shipping cost to return items is payable by the customer. 

If you have any questions regarding returns, please email us at hello@isleofsummerlabel.com.

You are eligible for a Full Refund if you:

- Purchased a product at full price

- Purchased a full priced product with a discount code

- Met all of the above return conditions.

We will process refunds within 1 business day of receiving your returned items via your original payment method. You will also receive an email notification once this is completed. It can up to 3-5 business days for refunds to appear in your account.

You are eligible for an Exchange or Store Credit if you:

- Purchased a product at full price

- Purchased a Sale item not marked Final Sale

- Met all of the above return conditions.

Because our range is not mass produced and sells out quickly, we will hold exchange items for no longer than 7 days from notifying us of your intent to return. 

If you would like to secure your exchange item, please feel free to re-order on our website, let us know and we will happily refund your original purchase. 

For urgent enquiries please email hello@isleofsummerlabel.com.  

Anything marked as "Final Sale" cannot be returned for a refund, credit or exchange unless faulty.

We will always state if an item is a final sale on the items product page.

To return an item, simply email hello@isleofsummerlabel.com quoting your order number in the subject line and include the following details: 

- Return or exchange
- Refund or store credit 
- Reason for return 

We will then reply via email confirming your return request and will provide you a returns address. 

Once we have received your returned items, we will check them over to ensure they meet our returns conditions. Once approved, we will process the return request within 1 business day. You will also receive an email notification from us confirming your return was received. 

1. If your exchange order is greater than your returned order, we will email you a link to complete payment of the difference. 
2. If your exchange order is less than your return order, we will refund the difference via your original payment method. 

Please note, it is your responsibility to ensure the returned items arrives safely otherwise we will be unable to process the return. We recommend sending via a trackable method and retaining your tracking reference until the return has been processed.

Did you know you can return your items free of charge if you purchased using PayPal? Once you have activated the returns feature on your PayPal account, PayPal will refund you returns shipping costs up to $45 per return and 8 returns each a year. 

To use PayPal free returns, you must: 

1. Activate refund returns on your PayPal account (before you purchase) 
2. Log into PayPal and find the original transaction 
3. Submit a request with proof of return within 30 days. 

To read more about this cool feature and to activate refund returns on your PayPal account, CLICK HERE.

If you've received an incorrect item then we're sorry! We always try our best but sometimes mistakes happen. If you have received an item you did not order, please contact us on hello@isleofsummerlabel.com so that we can resolve this for you as quickly as possible.

Products are considered faulty if they are received damaged, or if they break within 6 months of purchase. Damage as a result of fair wear and tear are not considered to be faulty. Please ensure you follow washing instructions carefully. 

Please follow the "How to Return an Item" process for returning your item and email us at hello@isleofsummerlabel.com outlining the fault including a photo so that we can register this into our system. 

We always endeavour to repair an item, however if that is not possible we will offer a replacement or refund.  

We will of course cover the cost of shipping both ways. 

Full priced products can be returned for a store credit or refund within 30 days of receipt of purchase. We do not offer exchanges on international orders.