VIP REWARDS TERMS & CONDITIONS

The Isle of Summer VIP Rewards program was created to reward our customers for their love and support. By joining our program, you are accepting out Terms & Conditions as set out below. 

FAQs

How do I join the Isle of Summer VIP Rewards program?

Simply create a customer account on our website and you will automatically become part of our program. Customer accounts can be found via the Person Icon in the top right corner if visiting our site on your desktop, or in the menu button when visiting our website on your mobile phone.

How do I earn loyalty points?

Earn 1 point for every $1 you spend online. Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including following us on Instagram, leaving a product review and referring friends. Use your loyalty points to redeem rewards, or save them up to unlock even more exciting rewards. 

Points will not accumulate on shipping costs and will be subtracted on refunded items. Points are applied to your accounts once paid and fulfilled by Isle of Summer.

How do I check my loyalty points balance?

You can check your balance and rewards anytime by clicking 'VIP Rewards' in the menu bar on our website. Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards.

How do I use my rewards?

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. Note, you can only use one coupon code per order.

How are the VIP Reward points managed?

Isle of Summer works with a company called Marsello that specialises in reward and referral program management. Isle of Summer handles all of the ordering, shipping and billing processes. Marsello manage and track all activity associated with the VIP Rewards program, including the tracking of links and orders to ensure that you receive the correct reward in the form of an online store discount. 

We try out best to thoroughly test all third party applications but sometimes little quirks happen. If you ever have any concerns or feedback about the loyal tracking, please do not hesitate to contact us at hello@isleofsummerlabel.com so that we can assist.

Can I refer myself or my partner?

No, we feel this is taking advantage of the loyalty program. We are able to track all referral codes back to the original source and will double check every code used. Any orders placed using a coupon code that was clearly generated from referring yourself (or your partner) will be cancelled immediately.

Terms and Conditions

  • Isle of Summer reserves the right to modify or cancel coupons at any time.
  • Coupons can only be redeemed once.
  • If you redeem your coupon online for a purchase less than the full value of the coupon, the balance of the coupon is not redeemable on another purchase.
  • If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
  • Points cannot be redeemed for cash at any time. 
  • Only one coupon code can be used per order.
  • Coupon codes may be subject to minimum order spends. This will be detailed on the coupon.
  • All coupon codes expire within 90 days of claiming the code. 
  • Refer a friend points are only awarded after your friend has made a purchase using their coupon code on our website.
  • Any orders placed using a coupon code that was obviously generated by referring yourself, or your partner, will be cancelled immediately. 
  • You can only leave one product review per week.
  • Points are not rewarded on postage costs. 

Please contact us if you have any questions: hello@isleofsummerlabel.com.

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