All orders are shipped using Australia Post with a tracking reference emailed to you once your order has been shipped.
Orders are dispatched from our Brisbane warehouse within 1-2 business days.
** COVID-19 update: Australia and New Zealand shipping times may be impacted by delays outside of our control, for fastest shipping please choose express post at the checkout.
- Orders over $150 are sent via FREE standard shipping.
- Orders under $150 are sent standard post $9.90 or express $12.95.
Australia Post regular tracked service typically takes between 2-5 business days after dispatch. Express service typically takes between 1-3 business days after dispatch.
- Orders over $150 are sent via FREE standard shipping.
- Orders under $150 are sent standard $12.95 or express $15.00.
Australia Post pack and track service typically takes 3-10 business days. Express service typically takes between 2-3 business days after dispatch.
Once your order arrives in your country it is handed over to the local postal system to complete delivery. We recommend you contact your local post office if you experience any problems with your delivery.
Customers are responsible for paying any customs or import duties (including VAT) imposed by your country of residence.
PLEASE NOTE: due to the Coronavirus, we have temporarily stopped shipping outside of Australia. Please join our email list to hear when the borders open up again! Wishing you all the best of luck during these hard times.
- Orders over $150 are sent via FREE standard shipping.
- Orders under $150 are sent via standard shipping for $19.95 or $29.95 express.
Australia Post pack and track service typically takes 5-12 business days. Express service typically takes between 3-5 business days after dispatch.
Once your order arrives in your country it is handed over to the local postal system to complete delivery. We recommend you contact your local post office if you experience any problems with your delivery.
Customers are responsible for paying any customs or import duties (including VAT) imposed by your country of residence.
All orders are shipped from Norman Park, Brisbane, QLD 4170, Australia.
Please note, the shipping times stated above are a guide only and may vary depending on your location. You can calculate the estimated shipping times to your postcode using the Australia Post website:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Once your order has been shipped, you will receive a shipment notification email which will contain your tracking reference and a link to Australia Post so you can track your delivery.
Orders inside Australia can take between 1 to 5 business days. International orders can take between 3 to 10 business days.
You can also click here to track your Australia Post tracking number (emailed to you):
https://auspost.com.au/parcels-mail/track.html#/track
Changes to your order can be made prior to the order being marked for dispatch. Once an order has been shipped, we are unable to retrieve it or make changes.
If you need to make a change, please email hello@isleofsummerlabel.com as soon as possible.
We have carefully considered the environment when choosing our packaging.
Your order will be sent in our own branded reusable drawstring 100% cotton bag. These bags are perfect for storing your shoes or can be used as produce bags when at the markets.
We also use 100% bio-degradable poly bags to post your order. These bags can be reused for sending your returns or composted in your home compost system.
Gift wrapping is not currently available.
Customers are responsible for paying any customs or import duties (including VAT) imposed by your country of residence (ex. Australia). Isle of Summer is legally required to declare the commercial value and include an invoice with all internationally order. Customs fees will vary between countries therefore we recommend contacting your local customers office for further information.
If you feel like your delivery is taking too long, please check your tracking reference via the links above. Australia Post advise deliveries can take 3 days longer than their guideline times.
If the delivery is 3 days past its estimated delivery date, please contact us on hello@isleofsummerlabel.com so that we can start an investigation on your behalf.
Isle of Summer cannot be held responsible for any delays with Australia Post as these are outside of our control. Isle of Summer is not liable for lost or stolen shipments so please ensure you nominate a secure delivery address. If any packages are returned to us as a result of an incorrect address, you will be liable for any additional shipping costs to have the product shipped again.
Our customer support team is always available to answer any questions you may have, simply email hello@isleofsummerlabel.com or send us a message through the link below.
We want you to always love shopping online with Isle of Summer, therefore we are happy to offer refunds, exchanges or store credits under the following conditions:
1. Your return is initiated within 30 days of placing your order. Your return is posted to us within 5 days of return being approved.
2. Items must be returned in original condition (unworn, unwashed, undamaged, free from any smells or make-up marks).
3. Shipping cost to return items is payable by the customer.
HOT TIP: You can get free returns with PayPal if you have the service activated on your PayPal account.
If you have any questions regarding returns, please email us at hello@isleofsummerlabel.com.
You are eligible for a Full Refund if you:
- Purchased a product at full price
- Purchased a full priced product with a discount code
- Met all of the above return conditions.
We will process refunds within 1 business day of receiving your returned items via your original payment method. You will also receive an email notification once this is completed. It can up to 3-5 business days for refunds to appear in your account.
You are eligible for an Exchange or Store Credit if you:
- Purchased a product at full price
- Purchased a Sale item not marked Final Sale
- Met all of the above return conditions.
Because our range is not mass produced and sells out quickly, we will hold exchange items for no longer than 7 days from notifying us of your intent to return.
If you would like to secure your exchange item, please feel free to re-order on our website, let us know and we will happily refund your original purchase.
For urgent enquiries please email hello@isleofsummerlabel.com.
Anything marked as "Final Sale" cannot be returned for a refund, credit or exchange unless faulty.
We will always state if an item is a final sale on the items product page.
To return an item, simply email hello@isleofsummerlabel.com quoting your order number in the subject line and include the following details:
- Return or exchange
- Refund or store credit
- Reason for return
We will then reply via email confirming your return request and will provide you a returns address.
Once we have received your returned items, we will check them over to ensure they meet our returns conditions. Once approved, we will process the return request within 1 business day. You will also receive an email notification from us confirming your return was received.
1. If your exchange order is greater than your returned order, we will email you a link to complete payment of the difference.
2. If your exchange order is less than your return order, we will refund the difference via your original payment method.
Please note, it is your responsibility to ensure the returned items arrives safely otherwise we will be unable to process the return. We recommend sending via a trackable method and retaining your tracking reference until the return has been processed.
Did you know you can return your items free of charge if you purchased using PayPal? Once you have activated the returns feature on your PayPal account, PayPal will refund you returns shipping costs up to $45 per return and 8 returns each a year.
To use PayPal free returns, you must:
1. Activate refund returns on your PayPal account (before you purchase)
2. Log into PayPal and find the original transaction
3. Submit a request with proof of return within 30 days.
To read more about this cool feature and to activate refund returns on your PayPal account, CLICK HERE.
If you've received an incorrect item then we're sorry! We always try our best but sometimes mistakes happen. If you have received an item you did not order, please contact us on hello@isleofsummerlabel.com so that we can resolve this for you as quickly as possible.
Products are considered faulty if they are received damaged, or if they break within 6 months of purchase. Damage as a result of fair wear and tear are not considered to be faulty. Please ensure you follow washing instructions carefully.
Please follow the "How to Return an Item" process for returning your item and email us at hello@isleofsummerlabel.com outlining the fault including a photo so that we can register this into our system.
We always endeavour to repair an item, however if that is not possible we will offer a replacement or refund.
We will of course cover the cost of shipping both ways.
Full priced products can be returned for a store credit or refund within 30 days of receipt of purchase. We do not offer exchanges on international orders.
