GOT A QUESTION?

If you have a question that isn't answered below, please don't hesitate to email us on hello@isleofsummerlabel.com. If your question is about your order, please include your order number in the subject line.

GENERAL

We try to be available to our customers as much as possible, however our standard business hours are 9am to 5pm Monday to Friday.

All of our prices are set in Australian Dollars (AUD). You can use the currency conversion toggle at the top of our website to switch product prices into your local currency. 

The final price displayed at checkout will be in your local currency. Exchange fees may be applied by your bank to transfer the payment into our AUD account.  

Wholesale was not in our original plan so that we could keep our retail price point more affordable. However we do take enquiries from brick and mortar stores which we access on a case by case basis if our values align. Please use our Contact Us page to get in touch. 

We choose to donate 1% of our annual sales to nonprofit organisations that work to protect the environment and support communities in need.

Isle of Summer Label joined the 1% for the Planet movement in March 2020.

PAYMENTS & ORDERS

Security is important to us so our checkout page uses SSL, which keeps your browsing and shopping data private.

We accept all major credit cards, PayPay and Afterpay (Australian customers only). 

Yes we do! Afterpay and Laybuy are an interest free, buy now, pay later, payment option.

Afterpay and Laybuy are available to both our Australian and New Zealand customers.

If you would like to know more about buy now pay later, please follow this link.

Changes to your order can be made prior to the order being marked for dispatch. If you need to make a change, please email hello@isleofsummerlabel.com as soon as possible. Once an order has been shipped, we are unable to retrieve it or make changes.

Promo or loyalty discount codes need to be entered on the shipment page when checking out (not the first page). Our website is only able to accept one discount code per order. If the code is not work or you require assistance, please do not hesitate contact us on hello@isleofsummerlabel.com because we're here to help.

ETHICS & PRODUCT CARE

Yes! We proudly only work with factories who provide safe and happy work environments, pay above award wages, provide health insurances, pensions and annual leave. 

We think it is important to know who made your clothes and strive to be open and transparent about the factories we work with. You can read more on our Ethical Manufacturing page. 

Our range is designed in Australia and made in Indonesia.

We have been so lucky to partner with a reputable factory in Bali who have, and current do, produce for some very well known fashion labels. They are highly skilled, treat their staff with dignity and respect and are super fun to work with!  

You can even take a look at our factory on our Ethically Manufacturing page. 

Sustainability is important to  our brand and we're always researching new fabric technologies that reduce the impact on our plant. 

The rayon fabric we use in our range is made from recycled tree pulp which is also locally produced in Indonesia. The fabric has a silk like feel, drapes beautifully, is low wrinkle and breathable. It also uses half the energy to produce than cotton. Reducing our footprint on the planet is important to us.  

We choose to with work with Rayon fabrics as they are super soft, hang nicely, great for screen printing and are pretty easy to look after. We use high quality fabrics and construct the garments using french seams where possible to add extra durability. 

To get the most life from your garments we recommend:

- washing each item separately on the first wash
- washing with like colours after the first wash
- hand wash in cold water using a gentle washing powder
- drying in the shade (as the sun likes to bleach clothing over time)
- can be dry cleaned 
- warm iron for best results
- do not tumble dry

To minimise ironing we recommend doing the following while the item is still wet:

- hang the item or laying it flat on a towel (in the shade)
- pull the item back into shape and smooth out the creases

We LOVE to recycle everything we possible can. But better yet, we think it's better to reduce or reuse and have processes in place to minimise the waste producing inside of our business. 

We only use plant based biodegradable garment and postage bags, so you will never receive plastic from Isle of Summer. 

We also only use 100% recycled paper and use minimal packaging when shipping orders. 

SHIPPING

Yes we do! We're based in Australia and are able to ship orders to almost all countries. We use Australia Post to ship all orders. ** Note: due to Covid we are currently only shipping to Australia and New Zealand. 

We offer FREE standard shipping on all world wide orders over $150AUD. 

For more information please refer to our Shipping page.

Orders are dispatched within 1-2 business days via Australia Post and with tracking. Choosing Express Post at the checkout will ensure your parcels arrive as quickly as possible. 

All orders are shipped from Norman Park, Brisbane, QLD 4170, Australia. You can calculate the estimated shipping times to your postcode here.

Once your order has been shipped, you will receive a shipment notification email which will contain your tracking reference and a link to Australia Post so you can track your delivery.

Orders inside Australia can take between 2 to 5 business days. International orders can take between 3 to 10 business days.

Customers are responsible for paying any customs or import duties (including VAT) imposed by your country of residence (ex. Australia). Isle of Summer is legally required to declare the commercial value and include an invoice with all internationally order. Customs fees will vary between countries therefore we recommend contacting your local customers office for further information.

RETURNS

We are happy to offer refunds, exchanges or store credits on full priced items under the following conditions: 

1. Your return is initiated within 30 days of placing your order.

2. Your return is posted to us within 5 days of return being approved. Items must be returned in original condition (unworn, unwashed, undamaged, free from any smells or make-up marks).

3. Shipping cost to return items is payable by the customer. 


For more information please refer to our Returns page. 

You are eligible for an Exchange or Store Credit if you purchased a Sale item not marked Final Sale. 

Anything marked as "Final Sale" cannot be returned for a refund, credit or exchange unless faulty.

 

Because our range is not mass produced and sells out quickly, we will hold exchange items for no longer than 7 days from notifying us of your intent to return. 

If you would like to secure your exchange item, please feel free to re-order on our website, let us know and we will happily refund your original purchase. 


For more information please refer to our Returns page. 

You can return sale items for an exchange or store credit, unless the product is marked "Final Sale". We will always state if an item is a final sale on the items product page.

Unless an item is faulty or an incorrect item was sent, customers will be responsible for the shipping cost to return an item. 

However, if you purchased using PayPal you may be able to claim back the cost of your returns postage. You must activate this feature on your PayPal account BEFORE you order.

For full details head to our Returns page. 

Please email us on hello@isleofsummerlabel.com as soon as possible, quoting your order number, so that we can make it right for you. For faulty items, please also include a photo of the fault.

LOYALTY PROGRAM

Yes we do! We love to reward our customers for their loyalty and support. You can save on future orders by joining our VIP Rewards program and earn points on every order, leaving product reviews and referring a friend.

JOIN OUR LOYALTY PROGRAM HERE

Earning points is easy and fun! 

Earn 1 point for every $1 you spend online. Each time you spend, you will receive an email with your updated loyalty points balance. 

Other ways to earn points include creating an account, following us on Facebook and Instagram, having a birthday, leaving a product review and referring a friend. 

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. 

Note, you can only use one coupon code per order.

You can check your balance and rewards anytime by clicking 'VIP Rewards' in the menu bar on our website and logging into your store account.

Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards. 

CHECK POINTS