GOT A QUESTION?

If you have a question that isn't answered below, please don't hesitate to email us on hello@isleofsummerlabel.com. If your question is about your order, please include your order number in the subject line.

GENERAL

We try to be available to our customers as much as possible, however our standard business hours are 9am to 5pm Monday to Friday.

All of our prices are set in Australian Dollars (AUD). You can use the currency conversion toggle at the top of our website to switch product prices into your local currency. 

The final price displayed at checkout will be in your local currency. Exchange fees may be applied by your bank to transfer the payment into our AUD account.  

Wholesale was not in our original plan, however we do take enquiries from brick and mortar stores. Please use our Contact Us page to get in touch. 

We're passionate about helping women and children. And nothing makes us more angry than the statistics of domestic violence rates in Australia. Currently 1 woman a week is killed as a result of domestic violence. We think this is unacceptable! As part of women helping women, we proudly donate $5 from every 3 pack of scrunchies to Share the Dignity.

SHOP SCRUNCHIES HERE

PAYMENTS & ORDERS

Security is important to us so our checkout page uses SSL, which keeps your browsing and shopping data private.

We accept all major credit cards, PayPay and Afterpay (Australian customers only). 

Yes we do! Afterpay and Laybuy are an interest free, buy now, pay later, payment option.

Afterpay is available only to our Australian customers and Laybuy is available to both Australian and New Zealand customers.

If you would like to know more about buy now pay later, please follow this link.

Changes to your order can be made prior to the order being marked for dispatch. If you need to make a change, please email hello@isleofsummerlabel.com as soon as possible. Once an order has been shipped, we are unable to retrieve it or make changes.

Promo or loyalty discount codes need to be entered on the shipment page when checking out (not the first page). Our website is only able to accept one discount code per order. If the code is not work or you require assistance, please do not hesitate contact us on hello@isleofsummerlabel.com because we're here to help.

ETHICS & PRODUCT CARE

Yes! We proudly only work with factories who provide safe and happy work environments, pay above award wages, provide health insurances, pensions and annual leave. 

We think it is important to know who made your clothes and strive to be open and transparent about the factories we work with. You can read more on our Ethical Manufacturing page. 

Our range is designed in Australia and made in Indonesia.

We have been so lucky to partner with a reputable factory in Bali who have, and current do, produce for some very well known fashion labels. They are highly skilled, treat their staff with dignity and respect and are super fun to work with!  

You can even take a look at our factory on our Ethically Manufacturing page. 

Sustainability is important to  our brand and we're always researching new fabric technologies that reduce the impact on our plant. 

The rayon fabric we use in our range is made from recycled tree pulp which is also locally produced in Indonesia. The fabric has a silk like feel, drapes beautifully, is low wrinkle and breathable. It also uses half the energy to produce than cotton. Reducing our footprint on the planet is important to us.  

We choose to with work with Rayon fabrics as they are super soft, hang nicely, great for screen printing and are pretty easy to look after. We use high quality fabrics and construct the garments using french seams where possible to add extra durability. 

To get the most life from your garments we recommend:

- washing each item separately on the first wash
- washing with like colours after the first wash
- hand wash in cold water using a gentle washing powder
- drying in the shade (as the sun likes to bleach clothing over time)
- can be dry cleaned 
- warm iron for best results
- do not tumble dry

To minimise ironing we recommend doing the following while the item is still wet:

- hang the item or laying it flat on a towel (in the shade)
- pull the item back into shape and smooth out the creases

We LOVE to recycle everything we possible can. But better yet, we think it's better to reduce or reuse and have processes in place to minimise the waste producing inside of our business. 

We only use plant based biodegradable garment and postage bags, so you will never receive plastic from Isle of Summer. 

We also only use 100% recycled paper and use minimal packaging when shipping orders. 

SHIPPING

Yes we do! We're based in Australia and are able to ship orders to almost all countries. We use Australia Post to ship all orders. 

We offer FREE express shipping on all world wide orders over $150AUD. 

For more information please refer to our Shipping page.

When possible, orders placed before 1pm AEST are despatched the same business day. Otherwise all orders are despatched within 1 business day. Deliveries are sent Monday to Friday with purchases made on a weekend or public holiday being processed the next business day. 

All orders are shipped from Norman Park, Brisbane, QLD 4170, Australia. You can calculate the estimated shipping times to your postcode here.

Once your order has been shipped, you will receive a shipment notification email which will contain your tracking reference and a link to Australia Post so you can track your delivery.

Orders inside Australia can take between 2 to 5 business days. International orders can take between 3 to 10 business days.

Customers are responsible for paying any customs or import duties (including VAT) imposed by your country of residence (ex. Australia). Isle of Summer is legally required to declare the commercial value and include an invoice with all internationally order. Customs fees will vary between countries therefore we recommend contacting your local customers office for further information.

RETURNS

We want you to always love shopping online with Isle of Summer, therefore we are happy to offer refunds or exchanges under the following conditions: 

1. Item must be returned to us within 30 days of the original purchase date. Please try on items as soon as they arrive and post back without delay to ensure items are returned to us in time. 
2. Items must be unworn, unwashed, undamaged and returned in the same condition as originally sent, including tags attached and dust bags. 
3. You can return sale items unless the product is marked "Final Sale". We will always state if an item is a final sale on the items product page.

4. We do not refund original shipping costs. 
 
For more information please refer to our Returns page. 

Because our range is not mass produced we are unable to hold stock for exchange. If you require a different size or item, we recommend placing your order and follow the returns process for a refund.

We are also happy to offer a store credit to use for exchanges, simply let us know when lodging your return. For urgent enquiries please email hello@isleofsummerlabel.com. 

For more information please refer to our Returns page. 

You can return sale items unless the product is marked "Final Sale". We will always state if an item is a final sale on the items product page.

Unless an item is faulty or an incorrect item was sent, customers will be responsible for the shipping cost to return an item. 

However, if you purchased using PayPal you may be able to claim back the cost of your returns postage. You must activate this feature on your PayPal account BEFORE you order.

For full details head to our Returns page. 

Please email us on hello@isleofsummerlabel.com as soon as possible, quoting your order number, so that we can make it right for you. For faulty items, please also include a photo of the fault.

LOYALTY PROGRAM

Yes we do! We love to reward our customers for their loyalty and support. You can save on future orders by joining our VIP Rewards program and earn points on every order, leaving product reviews and referring a friend (they get $10 to use on their first order too!).

JOIN OUR LOYALTY PROGRAM HERE

Earning points is easy and fun! 

Earn 1 point for every $1 you spend online. Each time you spend, you will receive an email with your updated loyalty points balance. 

Other ways to earn points include creating an account, following us on Facebook and Instagram, having a birthday, leaving a product review and referring a friend. 

Psst, if you refer a friend we will send your friend a $10 discount voucher to use on their first order. If they do order, you'll receive 100 bonus  points. 

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. 

You points will accumulate and once you have enough points you can redeem them for the following:

300 points = a free head scarf
400 points = $20 discount voucher
500 points = $30 discount voucher

Note, you can only use one coupon code per order.

You can check your balance and rewards anytime by clicking 'VIP Rewards' in the menu bar on our website and logging into your account.

Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards. 

CHECK POINTS

Isle of Summer works with a company called Marsello that specialises in reward and referral program management. Isle of Summer handles all of the ordering, shipping and billing processes. Marsello manage and track all activity associated with the VIP Rewards program, including the tracking of links and orders to ensure that you receive the correct reward in the form of an online store discount. 

We try out best to thoroughly test all third party applications but sometimes little quirks happen. If you ever have any concerns or feedback about the loyal tracking, please do not hesitate to contact us at hello@isleofsummerlable.com so that we can assist.

For the full list of our VIP Reward program Terms & Conditions please follow the link below.

READ FULL T&Cs