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GOT A QUESTION?

If you have a question that isn't answered below, please don't hesitate to email us on hello@isleofsummerlabel.com. If your question is about your order, please include your order number in the subject line.

GENERAL

We try to be available to our customers as much as possible, however our standard business hours are 9am to 5pm Monday to Friday.

All of our prices are set in Australian Dollars (AUD). You can use the currency conversion toggle at the bottom of our website to switch product prices into your local currency. 

The final price displayed at checkout will be in your local currency. Exchange fees may be applied by your bank to transfer the payment into our AUD account.  

Wholesale was not in our original plan so that we could keep our retail price point more affordable. However we do take enquiries from brick and mortar stores which we access on a case by case basis if our values align. Please use our Contact Us page to get in touch. 

We choose to donate 1% of our annual sales to non-profit organisations that work to protect the environment and support communities in need.

Isle of Summer Label joined the 1% for the Planet movement in March 2020.

SHIPPING & RETURNS

All shipping and returns information can be found HERE.

SIZING

Absolutely! We love to help and know how challenging online shopping can be.

We have created our very own size guide to help you determine where you fall in our brands size chart.

Please take a look at our FINDING YOUR SIZE page.

PAYMENTS & ORDERS

Security is important to us so our checkout page uses SSL, which keeps your browsing and shopping data private.

We accept all major credit cards, PayPay and three buy now, pay later (interest free) payment options at our checkout page.

Afterpay, Laybuy and Klarna are available to both our Australian and New Zealand customers.

If you would like to know more about buy now pay later, please follow this link.

Changes to your order can be made prior to the order being marked for dispatch. If you need to make a change, please email hello@isleofsummerlabel.com as soon as possible. Once an order has been shipped, we are unable to retrieve it or make changes.

Promo, gift vouchers or loyalty discount codes need to be entered on the shipment page when checking out (not the first page). Our website is only able to accept one discount code per order. If the code is not work or you require assistance, please do not hesitate contact us on hello@isleofsummerlabel.com because we're here to help.

ETHICS & PRODUCT CARE

Yes! We proudly only work with factories who provide safe and happy work environments, pay above award wages, provide health insurances, pensions and annual leave. 

We think it is important to know who made your clothes and strive to be open and transparent about the factories we work with.

From 2020, we will also be making more of our small collections locally here in Australia.

All of our designs are created here in Brisbane by our in-house team of talented women. Each garment is designed by Emily, bought to life by our pattern maker and machinist, sampled and fitted on real Australian women.

Our older collections were ethically made in Bali by a family owned and run team.

And from 2020, we'll also be producing small collections right here in Australia.

Reducing our environmental impact is really important to us and we're working towards bringing more transparency to our fabric supplier chain.

Our rayon fabric is manufactured locally in Indonesia.

From 2020, we have committed to sourcing certified sustainable and ethically made fabrics and have found some incredible mills. We're really excited to be releasing a lot of new fabric types in the future.

Our recommended care instructions are included on each product page on our website under the tab "PRODUCT CARE".

As a rule of thumb, handwashing will make all clothing last longer and always avoid the dryer.

We LOVE to recycle everything we possible can. But better yet, we think it's better to reduce or reuse and have processes in place to minimise the waste producing inside of our business. 

We only use plant based biodegradable garment and postage bags, so you will never receive plastic from Isle of Summer. 

We also only use 100% recycled paper and use minimal packaging when shipping orders. 

LOYALTY PROGRAM

We love to reward our customers for their loyalty and support. You can save on future orders by joining our VIP Rewards program and earn points on every order, leaving product reviews and referring a friend.

JOIN OUR LOYALTY PROGRAM HERE

Earning points is easy and fun! 

Earn 1 point for every $1 you spend online. Each time you spend, you will receive an email with your updated loyalty points balance. 

Other ways to earn points include creating an account, following us on Facebook and Instagram, having a birthday, leaving a product review and referring a friend. 

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. 

Note, you can only use one coupon code per order.

You can check your balance and rewards anytime by clicking 'VIP Rewards' in the menu bar on our website and logging into your store account.

Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards. 

CHECK POINTS

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